eg333 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement applicable to users of the eg333 platform and all its services. "Platform" refers to eg333's website, mobile application, and all services under it. "User" or "you" refers to any person who uses this platform.

By accessing eg333's website or mobile app, you are considered to have fully read, understood, and accepted these terms. If you do not agree with these terms, please refrain from using the platform.

eg333 reserves the right to amend these terms at any time. Continued use of the platform after updated terms are published will be considered acceptance of the new terms. For this reason, it is recommended that you visit this page regularly.

The minimum age to use eg333's services is 21 years. No person under the age of 21 may open an account on this platform or take part in any betting or casino activity. Providing false information about age will result in immediate account closure and any balance may be forfeited.

Anyone wishing to register an account must:

• Be a legal resident of Bangladesh.
• Operate only one account in their own name.
• Provide their own identity and financial details — using another person's information is strictly prohibited.
• Give consent to these terms while being of sound mind and capacity.

eg333 reserves the right to verify age and identity at any time. Failure to submit the required documents for verification may result in the account being temporarily suspended.

To open an account at eg333, accurate and complete information must be provided. The name, mobile number, and other details given at registration must match your National Identity Card or valid identification document.

3.1 Single Account Policy

Each person may operate only one account. Attempting to operate multiple accounts from the same device, IP address, or payment method is a punishable offence. In such cases, all related accounts will be closed and all bonuses and winnings will be forfeited.

3.2 Account Security

It is your responsibility to keep your account login details confidential. Sharing your password with others, or selling or transferring your account, is strictly prohibited. If you suspect any unauthorised access to your account, contact eg333's customer service team immediately via live chat.

3.3 Updating Information

If your registered details change (mobile number, email, etc.), update your account as soon as possible or inform the support team. eg333 bears no responsibility for any issues arising from outdated information.

eg333 conducts a KYC (Know Your Customer) process to confirm user identity. As part of this process, the following documents may be requested:

• A clear copy of your National Identity Card (NID) or passport.
• A recent selfie or photo.
• Proof of ownership of the payment method used.

If the required documents are not provided within the specified time, eg333 reserves the right to suspend or cancel withdrawal requests. This process exists to ensure the security of your account.

How all information provided during verification is stored and used is described in detail in our Privacy Policy.

Mobile banking services common in Bangladesh are used for depositing and withdrawing funds at eg333. The currently supported methods are: bKash, Nagad and Rocket.

5.1 Deposit

• Minimum deposit amount: ৳200.
• Providing the correct reference number at the time of deposit is essential.
• Once a deposit is processed, the balance is updated automatically.
• Depositing from another person's mobile number is prohibited — deposits must always be made from your own registered number.

5.2 Withdrawal

• Minimum withdrawal amount: ৳800.
• Standard processing time: 10 to 45 minutes.
• Withdrawals may only be made to the same payment method used for the deposit.
• Withdrawal requests may be held if account verification is not complete.

5.3 Failed Transactions

If a transaction fails, please notify our customer service team via 24/7 live chat. Keeping the transaction reference number and a screenshot will help resolve the issue faster.

eg333 offers various bonuses and promotional offers for new and regular users. All bonuses are subject to the following general terms.

6.1 Welcome Bonus

New users have the opportunity to receive a 100% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 adds an extra ৳1,000 bonus, bringing the total balance to ৳2,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning ৳1,000 in bonus requires a total of ৳10,000 in bets before the bonus winnings can be withdrawn.

6.2 General Bonus Rules

• Each bonus offer may be claimed only once per user.
• Bonuses cannot be withdrawn as cash directly — withdrawal is only possible after the wagering requirement has been met.
• If the balance reaches zero before the wagering requirement is fulfilled, the bonus will be automatically cancelled.
• eg333 reserves the right to add, modify, or cancel promotional offers at any time.
• If misuse of the bonus system is suspected, eg333 reserves the right to investigate and take necessary action.

6.3 VIP Programme

Regular players can become part of eg333's VIP programme. There are three tiers: Bronze — up to 0.4% cashback per week; Silver — up to 0.8% cashback per week; Gold — up to 1.2% cashback per week. Weekly cashback is calculated at the applicable rate based on net losses for that week. Progression through VIP tiers depends on regular activity and engagement on the platform.

All betting and gaming activities at eg333 are conducted fairly and transparently. The key provisions on this are set out below:

7.1 Sports Betting

• A bet is considered valid only after it has been accepted at the published odds.
• A bet may be cancelled before the event starts or within the specified time limit.
• eg333 reserves the right to cancel bets placed at odds displayed incorrectly due to a technical error.
• Betting using prior knowledge of results obtained through match fixing or dishonest means is strictly prohibited.

7.2 Casino and Slot Games

• All casino games operate using certified Random Number Generator (RNG) technology.
• Manipulation of game outcomes is not possible, and each round is determined independently.
• If a game is interrupted mid-round due to a technical issue, it will be settled according to the applicable rules.

7.3 Live Casino

Live dealer games from reputable providers including Evolution, Pragmatic Play Live, and Ezugi are available at eg333. Once a bet is confirmed in a live game, it cannot be changed or cancelled.

The activities listed below are strictly prohibited at eg333. Violating these rules will result in permanent account closure and the relevant authorities may be notified:

• Creating an account using false or fabricated identity information.
• Operating multiple accounts or collecting bonuses through multiple accounts.
• Using bots, scripts, or automated software to place bets.
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage.
• Using the platform as a means of money laundering.
• Harassing other users or engaging in abusive behaviour.
• Copying eg333's content or data without permission.

eg333 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any clause of these terms.
• Failure to cooperate with the verification process.
• Suspicion of money laundering or fraud.
• If the account is believed to be at a security risk.
• At the user's own request (voluntary closure).

9.1 Voluntary Account Closure

If you wish to close your account yourself, please contact us via live chat or email. You will be given the opportunity to withdraw any remaining balance before the request is processed. If you wish to close your account through self-exclusion as part of responsible gambling, detailed guidance is available on our Responsible Gaming page.

The eg333 platform is provided on an "as-is" basis. eg333 accepts no liability in the following cases:

• Loss caused by internet disconnection or issues with the user's device.
• Delays or failures in the service of a third-party payment provider.
• Temporary service disruption due to unplanned server maintenance or technical issues.
• Issues caused by technical errors on the part of a third-party game provider.

However, eg333 always endeavours to restore services as quickly as possible and to ensure that users' issues are resolved.

10.1 Gambling Risk

Online betting and casino gaming is a risky activity. Full responsibility for any financial loss rests with the user. eg333 never guarantees that betting or gaming will result in profit. Spend within your means for entertainment.

eg333 takes the protection of users' personal information very seriously. Full details on how information collected during account registration and use is stored, processed, and kept secure are provided in our Privacy Policy.

By agreeing to these terms, you are also agreeing to the privacy policy. eg333 does not sell user information to third parties, but reserves the right to share information with relevant authorities as required to meet legal obligations.

eg333 reserves the right to amend these terms, in part or in full, at any time. In the case of significant changes, users will be notified via their registered email or through notifications on the platform.

12.1 Applicable Law

The relevant law will apply to the interpretation and enforcement of these terms. To resolve any dispute, an attempt must first be made through eg333's customer service.

12.2 Severability of Terms

If any provision of these terms is found to be invalid or unenforceable for any reason, the remaining provisions will continue to be fully effective.

12.3 Contact and Complaints

If you have any questions or complaints about these terms, contact eg333's customer service team via 24/7 live chat. For general questions, visit our Frequently Asked Questions (FAQ) page — it contains answers to common questions about payments, bonuses, and accounts.