eg333's Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") applies to all registered and unregistered users of eg333's website and services. By using any eg333 service, you are considered to have accepted the terms of this Policy.

This policy explains what information eg333 collects, how that information is processed, with whom it may be shared, and what rights you have over your information. Please read this policy carefully alongside our Terms and Conditions, as both documents together define the relationship between you and eg333.

These services are for persons aged 21 and above only. We do not knowingly collect or store information from any minor. If we confirm that a user is under 21, that account and its associated information will be deleted.

2. Information We Collect

eg333 collects user information in various ways. The types and sources of information collected are described below.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of our services:

• Full name and date of birth
• Mobile number and email address
• Password and account security details
• National ID or other identity document details (for identity verification purposes)
• Financial transaction details — bKash, Nagad, or Rocket account numbers
• Content of communications made through live chat and email support

2.2 Automatically Collected Information

When you use eg333's website, certain technical information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device type
• Which pages were visited on the site, how long was spent on them, and which links were clicked
• Session information collected through cookies and similar tracking technologies
• Login time, location, and device history

2.3 Information from Third-Party Sources

In some cases we may receive information from legitimate third-party sources, such as identity verification agencies, payment processing partners, and fraud prevention service providers. This information is used solely to ensure account security.

3. Purposes for Using Information

eg333 processes user information for the purposes described below:

3.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Processing deposits, withdrawals, and other financial transactions
• Tracking gaming history, bonus balance, and VIP progress
• Providing customer support — via live chat and email

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and abuse
• Verifying user identity
• Identifying multiple accounts held by the same person
• Detecting suspicious login attempts on accounts

3.3 Service Improvement and Personalisation

• Reviewing and improving site performance
• Displaying games and offers based on your preferences
• Sending relevant promotional messages (you can opt out of this at any time)

4. Information Sharing

eg333 may share user information in specific circumstances and with specific parties. These cases are clearly set out below.

4.1 Service Provider Partners

We work with selected third parties who provide services on our behalf such as payment processing, identity verification, cybersecurity, and customer support. These partners receive only the information needed for their specific task and may not use it for their own purposes.

4.2 Legal Obligations

eg333 may be legally required to disclose information if required under applicable Bangladeshi law or by a lawful authority. Any such disclosure will be limited strictly to what is legally required.

4.3 Fraud Prevention

If fraud is suspected on a user's account or evidence of multiple accounts is found, that information may be shared with the risk management team. This is necessary to protect the interests of all users.

5. Cookies and Tracking Technologies

eg333's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and session.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — maintaining login sessions, performing security checks, and saving preferred language and currency settings. Without them the site will not work properly.

5.2 Functionality Cookies

These cookies remember your preferences — such as which game category you prefer — so that more relevant content can be shown on your next visit.

5.3 Analytics Cookies

These cookies are used to analyse site usage, such as which pages are visited most and where users encounter difficulties. This information is not personally identifiable and is used to improve the quality of the service.

Cookies can be disabled by changing your browser settings, though this may limit some site functionality.

6. Data Retention Period

eg333 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: for as long as the account is active and for any further period required thereafter
• Transaction records: for the period required by financial regulatory requirements
• Customer support communications: for a set period after the issue has been resolved
• Closed account data: for as long as necessary for fraud prevention and legal compliance

Once the retention requirement ends, information is securely deleted or anonymised.

7. Data Security Measures

eg333 has put in place industry-standard technical and administrative measures to protect your information.

7.1 Technical Security

• SSL encryption — every connection to the site is encrypted
• Strong encryption methods for storing sensitive information
• Firewalls and security monitoring to prevent unauthorised access
• Password hashing — passwords are never stored in plain readable form

7.2 Administrative Security

• Access to data is restricted to authorised staff only
• Regular data protection training for staff
• Defined procedures for responding quickly to any data breach

8. Your Rights

eg333 provides users with the following rights over their personal information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal and contractual obligations.
• Right to object to processing: You can object to your information being processed for certain purposes.
• Right to opt out of promotional communications: You can stop receiving promotional emails or messages at any time.

To exercise these rights, please contact eg333 customer support. We will respond to your request as quickly as possible. Reading our Responsible Gaming guidelines will inform you of further rights relating to managing your account.

9. Protection of Minors

All eg333 services are for persons aged 21 and above. We do not knowingly collect personal information from any minor. If we have evidence that a user is under 21, that account will be suspended immediately and the associated information will be deleted.

Parents and guardians are asked to take appropriate steps to ensure their children cannot access these services. Please contact our customer support for further information.

10. Changes to This Policy

eg333 reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you via your registered email or through the site. Always check the "Last Updated" date shown at the top of the policy.

Continuing to use eg333's services after any changes will be taken as acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact eg333 customer support:

• 24/7 live chat — available directly from any page on the site
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. To learn more about us, visit our About Us page.